Responsible Gaming

At 999pd Responsible Gaming — Stay safe, enjoy the game

Gaming is entertainment, not a habit. 999pd believes every player's wellbeing and safety comes first. Our responsible gaming tools and policies are here to help you maintain a balanced approach to gaming.

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Responsible Gaming Key Features

At 999pd, we make sure your gaming experience is always safe, controlled, and enjoyable

Deposit Limit Setting

Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately, but increasing them requires a 24-hour waiting period.

Loss Limit

Your session ends automatically once you reach a set loss amount. Protect yourself from financial harm on your own terms.

Time Limits & Reminders

Set a daily limit on how many hours you play. You will receive a reminder before your time runs out so your real-life commitments stay on track.

Cooling-Off Period

Pause your account voluntarily for a few days or weeks. During this time, login and betting will be completely disabled.

Self-Exclusion

If you need a long-term break, close your account for anywhere between 6 months and 5 years. This option exists solely for your protection.

Reality Check

Pop-up messages will appear at set intervals to remind you how much time and money you've spent, helping you make informed decisions.

1What does responsible gaming actually mean?

Responsible Gaming It means keeping gaming as a small part of your entertainment — never letting it outweigh family, health, or finances. At 999pd, we believe every player can enjoy gaming responsibly when they have the right tools and information at hand.

Online gaming is growing fast in Bangladesh. But like any form of entertainment, it can become a problem if it gets out of hand. That's why we've built safeguards into the platform from the ground up — so you always stay in control.

Correct Responsible Gaming Three core pillars of healthy habits:

  • Time Management: Decide how long you will play before you start, and stick to it.
  • Money Management: Never bet more than you can afford to lose.
  • Mental Health: Don't turn to gaming as an escape from stress or frustration.

Remember — gaming is not a guaranteed way to win. It's entertainment, and every bet carries an equal chance of losing.

2999pd's Commitment

999pd is more than a gaming platform — we are building a responsible community. Our commitment is clear:

  • No service to anyone under 18 — no exceptions.
  • Giving every player the freedom to set their own voluntary limits.
  • Proactively offering support when signs of a problem are identified.
  • Never using bonuses or promotions to encourage overspending.
  • Processing self-exclusion requests within 24 hours.
  • Maintaining active partnerships with support organizations.

999pd is a licensed and regulated platform. Our responsible gaming policy is built to meet international standards.

3How to Use the Protection Tools

Log in to your account and activate all the tools below from "Account Settings". All changes take effect immediately.

Deposit Limit

Set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases take effect after 48 hours.

Loss Limit

Betting will automatically stop once you hit a set loss amount. You can apply limits per session, day, or week.

Session Time Limit

Set a time limit for each session. When the time is up, you will be logged out and encouraged to take a break before your next session.

Reality Check

A pop-up will appear every 15, 30, or 60 minutes showing how much time and money you've spent.

Cooling-Off

Temporarily suspend your account for anywhere between 1 day and 6 weeks. During this period, betting, deposits, and bonuses will all be paused.

Self-Exclusion

Close your account for 6 months, 1 year, 3 years, or permanently. No new accounts can be opened during this period.

4Signs of Problem Gaming

Gaming addiction develops gradually — and often goes unnoticed. Watch for the following signs in yourself or someone close to you:

  • Regularly spending beyond your set budget
  • Chasing losses with bigger bets to win back what you've lost
  • Feeling restless or irritable when trying to stop gaming
  • Hiding your gaming from family or friends
  • Prioritising gaming over sleep, food, or work
  • Borrowing money or selling assets to fund gaming
  • Using gaming to escape stress or frustration
  • Unable to stop despite repeated attempts

If you notice these signs, please do not blame yourself — this is a treatable condition. Seeking help is an act of courage.

How to assess your risk level

Healthy GamingControlled & Planned
Low RiskOccasional limit breaches
Moderate RiskCommon Signs of Problem Gambling
High RiskProfessional Help Needed
5Self-Assessment

Answer the following questions honestly. If you answer "Yes" to more than three, consider speaking with a professional.

Self-Assessment Checklist

1

Do you spend more time gaming than you originally planned?

2

Do you go back to playing after a loss to try to "recover" what you lost?

3

Has gaming caused conflict with family or friends?

4

Is gaming affecting your work, studies, or family responsibilities?

5

Have you ever lied or borrowed money because of gaming?

6

Have you tried to cut back on gaming but keep coming back?

7

Are you turning to gaming to cope with stress, loneliness, or depression?

If you answered "Yes" to more than three questions, please contact our support team. Your identity will be kept completely confidential.

6Parental Controls & Child Protection

999pd strictly enforces an 18+ policy. Age verification is mandatory at registration, and we may request additional identity documents in any case where fraud is suspected.

Advice for Parents

  • Use parental control software on shared family computers or devices.
  • To block gaming sites in your browser Net Nanny or Kaspersky Safe Kids can be used.
  • Have open conversations with children about the risks of online gaming.
  • Keep your account password and payment details away from your children.
  • If you suspect a child is using a gaming platform, contact our support team immediately.

Any account found to belong to a minor will be closed immediately and all deposited funds will be returned.

7Get Help — You're Not Alone

Asking for help isn't a weakness — it takes courage. If you feel gaming is having a negative impact on your life, reach out through the options below:

999pd Support

Our trained team is available 24/7 via live chat and ready to help. Full confidentiality guaranteed.

Contact by Email

For any questions or requests related to responsible gaming, reach out to us by email.

Tips for Healthy Gaming Habits

  • Set your budget and time limit before you start playing, and hold firm to both.
  • Withdraw your winnings rather than putting them back into your next bet.
  • Take a break from gaming whenever you feel tired or stressed.
  • Never place bets while under the influence of alcohol or drugs.
  • Never treat gaming as a source of income — it is entertainment only.
  • Take regular breaks to keep your body and mind refreshed.

About Responsible Gaming FAQs

Reducing a limit takes effect immediately. However, increasing a limit is subject to a 48-hour cooling-off period. This rule protects you from overspending in the heat of the moment.

No, not at all. Self-exclusion only suspends your ability to play. Your balance remains fully secure and can be withdrawn at the end of the exclusion period or by contacting support.

Start by speaking with them compassionately — without blame. Encourage them to reach out to the 999pd support team. You can also contact us on their behalf for guidance.

You can turn the Reality Check on or off yourself. However, we strongly recommend keeping it active — it builds awareness of your gaming habits and helps you stay in control.

No. Once self-exclusion is active, we automatically remove you from all marketing communications. No promotional emails, SMS messages, or push notifications will be sent.

Responsibly Get Started

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Want to know more?

Find answers to more responsible gaming questions on our FAQ page

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